General conditions of sale
1. SCOPE OF APPLICATION
These conditions of sale apply, without restriction or reservation, to all sales concluded between, on the one hand, the company COPE INTERNATIONAL SAS, a simplified joint-stock company, registered in the trade and companies register of Puy en Velay, under number B 892 126 905 whose registered office is at 3 Impasse Jules Romains 43200 Yssingeaux whose intercommunity VAT number is FR86892126905, whose brand and trade name is VEEGREEN (hereinafter referred to as “ VEEGREEN "), and on the other hand, any non-professional buyer (hereinafter referred to as the "Customer") » or the “Customers ”) wishing to acquire the products offered for sale by VEEGREEN (hereinafter referred to as the “Products ”) via the website (hereinafter referred to as the “ Website "). They specify in particular the conditions of ordering, payment, delivery and management of any returns of Products ordered by Customers. The Products offered for sale on the Website are food supplements, plant extracts, cosmetic products and care products. The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the Website. The Customer is required to read them before placing any order. The choice and purchase of a Product is the sole responsibility of the Customer.
The photographs and graphics presented on the Website are not contractual and cannot engage the responsibility of VEEGREEN.
The Customer is required to refer to the description of each Product in order to know its essential properties and particularities.
VEEGREEN's contact details are as follows:
COPE INTERNATIONAL SAS (VEEGREEN)
3 DEAD END JULES ROMAINS
43200 YSSINGEAUX
Tel: 06.48.78.77.53
Email:contact@veegreen.fr
The validation of the order by the Customer constitutes acceptance without restriction or reservation by the Customer of these conditions of sale. The Customer acknowledges having the capacity required to contract and acquire the Products offered on the Website. These conditions of sale will prevail over any other general or specific conditions not expressly agreed to by VEEGREEN. These general conditions of sale are accessible at any time on the Website. The Customer declares having read these general conditions of sale and having accepted them by checking the box provided for this purpose before implementing the online ordering procedure as well as the general conditions of use of the Website.
VEEGREEN reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date the order is placed by the Customer. Unless proven otherwise, the data recorded in the computer system of Veegeen.fr constitutes proof of all transactions concluded with the Customer. The general conditions of sale are concluded for the duration necessary for the supply of the Products.
In accordance with the Data Protection Act of 6 January 1978, the Client has the right to access, rectify and object to all of their personal data at any time by writing, by post and providing proof of identity, to the address mentioned above.
COPE INTERNATIONAL SAS (VEEGREEN)
3 DEAD END JULES ROMAINS
43200 YSSINGEAUX
Tel: 06.48.78.77.53
Email: contact@veegreen.fr
2. ORDER
The Customer can place an order online on the Veegreen.fr website.
The Customer who wishes to place an order on the Veegreen.fr Website must order in accordance with the following terms:
• Create a “customer account” in which he will indicate all the requested contact details,
• Make a “basket” online by selecting all the chosen Products,
• Accept these general conditions of sale,
• Validate your order after having checked it,
• Make payment under the conditions provided.
Any order implies unconditional and unreserved acceptance of these general terms and conditions of sale. All orders imply acceptance of the prices and description of the products available at the sale.
The contractual information is presented in French and is subject to confirmation at the latest at the time of validation of the order by the Customer.
From the moment when The Customer has validated his order, he acknowledges having knowingly and unreservedly accepted these general terms and conditions of sale, the prices, volumes and quantities of products offered for sale and ordered. The sale will only be considered final after VEEGREEN has sent the Customer confirmation of acceptance of the order by e-mail and after VEEGREEN has received full payment. It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors. Any order placed on the Website constitutes the formation of a contract concluded remotely between the Customer and VEEGREEN.
VEEGREEN Product offers are valid while stocks last.
When an ordered Product is unavailable and/or out of stock, the customer is informed as soon as possible (within eight days maximum) and is also informed of the availability period of the out-of-stock Product by email or telephone or, in the case of an order for several Products, on the invoice and/or delivery note for the Products shipped. VEEGREEN cannot under any circumstances be held liable for the unavailability of a Product.
In the event of unavailability and/or out of stock of a Product(s), the Customer may request, at their choice, a refund for the unavailable or out of stock product, or a credit for the amount of the price of the unavailable or out of stock product to be used for a subsequent order. Only the definitive out of stock of a Product at VEEGREEN's suppliers results in its removal from our sales offer. VEEGREEN will then remove this Product from the Website as soon as possible.
VEEGREEN reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
Unless proven otherwise, the data recorded by VEEGREEN constitutes proof of all transactions between VEEGREEN and its customers.
Contracts concluded between the Client and VEEGREEN via the Website are archived for a period of five years.The Client may access archived contracts by making a request by email to the following address:
contact@veegreen.fr
or by post, to the following address:
COPE INTERNATIONAL (VEEGREEN)
3 DEAD END JULES ROMAINS
43200 YSSINGEAUX
France
3. PRICES AND PROMOTIONAL OFFERS
VEEGREEN reserves the right to modify its prices at any time but undertakes to apply the rates in force indicated at the time of the order, subject to availability on that date. The Offers and Products are provided at the rates in force appearing on the Website, when the order is registered by VEEGREEN.
The prices of the Products are indicated in euros, all taxes included, and do not take into account delivery costs, invoiced in addition, and indicated before validation of the order, packaging and processing of the order.
Promotional offers are valid for the period of validity they mention and as long as they are displayed on the Website, as well as within the limit of available stocks. Orders can only be accepted if the prices mentioned are consistent with those of the current offer.
The price is payable in cash, in full and in a single payment on the day the order is placed by the Customer, EITHER by secure payment by Visa or Mastercard bank card (American Express or JVC cards are not accepted). At no time may the amounts paid be considered as deposits or down payments. No cash on delivery shipments will be accepted, for any reason whatsoever. If one or more taxes or contributions, particularly environmental ones, are created or modified, either upwards or downwards, this change may be reflected in the sale price of the Products.
All orders are invoiced in Euros and payable in Euros.
VEEGREEN reserves the right, in the event of non-compliance with the payment conditions, to suspend or cancel the delivery of current orders placed by the Customer.
4. DELIVERY
Delivery consists of the transfer to the Customer of physical possession or control of the Product.
4-1. Costs of making the Products available
For each order, a flat-rate contribution to the costs of provision is requested, which includes shipping costs, packaging and processing of the order. The packages are prepared and packaged by VEEGREEN in closed, resistant packaging, appropriate to the content and the requirements of the carriers.
Delivery by Colissimo:
• for mainland France: shipping costs are €6 VAT included, and are free for orders over €60 VAT included
• for the DOM TOM: shipping costs are €12 Including VAT, whatever the amount of the order.
• for Belgium, United Kingdom, Spain, Italy, Portugal, Netherlands, and Switzerland: shipping costs are 15€ Including VAT, whatever the amount of the order.
Packages are shipped by the Colissimo Suivi service of La Poste, which undertakes to deliver within forty-eight (48) hours throughout metropolitan France, and offers the Customer the possibility of collecting the products ordered from the Post Office near the delivery address in the event of absence from the initial delivery location when the postman presents himself. If the Customer is absent on the day of delivery, the postman leaves him a calling card in his mailbox, which will allow him to collect his package from the Post Office during opening hours, within fifteen days. The Customer is able to track his order using the Colissimo number sent to him by email on the day his order is shipped.
For reasons of availability, an order may be delivered to the Customer in several installments. The Customer then only pays for one delivery.
4-2. Delivery times for Products
VEEGREEN undertakes to make its best efforts to deliver the Products ordered by the Customer as soon as possible. However, if the Products ordered have not been delivered within fifteen (15) days after the order was placed, the Customer must inform VEEGREEN as soon as possible, by telephone or by email. VEEGREEN will contact the carrier so that the latter can conduct an investigation, which may last up to twenty-one (21) days. If the Products are found, they will be re-routed to the Customer's home. If the Products are not found at the end of the investigation, the products will be deemed lost and VEEGREEN will then be able to send replacement Products to the Customer, at no additional cost to the Customer. If the Products ordered are no longer available, VEEGREEN will reimburse the amount of the Products deemed lost by bank transfer. If the Products are still available, but have changed their sales price on the Website, VEEGREEN will apply the sales prices applied at the time of the order.
In any event, if the Products have not been delivered within ten (10) days after the indicative delivery date, for any reason other than force majeure or the actions of the Customer, the sale may be terminated at the written request of the Customer under the conditions set out in Articles L. 216-2 to L. 216-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction.
4-3. Delivery address
The Products are delivered to the address indicated by the Customer when placing the order. The Customer must ensure its accuracy. Any package returned to VEEGREEN due to an incorrect or incomplete delivery address will be reshipped at the Customer's expense and VEEGREEN cannot be held responsible for the impossibility in which it could be to deliver the order. If the Customer wishes to be delivered to two separate delivery addresses, he must place two separate orders, with the associated delivery costs.
4-4. Receipt of the order
Upon receipt of the order, the Customer is required to check the condition of the products delivered. In the event of apparent defects, the Customer has the right to return the products under the conditions set out in these general terms and conditions.
Any anomaly concerning the delivery (i.e. missing or damaged Products, damaged packages) must be indicated, firstly, on the delivery note and in the form of handwritten reservations accompanied by the signature of the Customer to the carrier.Secondly, any anomaly must be notified as soon as possible following receipt of the Products to VEEGREEN:
• by regular mail to the following address: VEEGREEN, 3 Impasse Jules romains, 43200 Yssingeaux;
• by email at the following address:contact@veegreen.fr ;
• by telephone on 06.48.78.77.53, Monday to Friday from 10 a.m. to 7 p.m.
This verification is considered to have been carried out once the Customer, or a person authorized by him, has signed the delivery note.
VEEGREEN reserves the right to ask the Customer to return the damaged Product(s). In the event of abnormal or abusive returns, VEEGREEN reserves the right to refuse to honor any subsequent order from the Customer.
Damaged package
If the Customer notices at the time of delivery of his package by the postman that it is damaged, he can, at his choice, refuse the package which will then be returned directly to VEEGREEN or accept the package while reporting the deterioration of its packaging.
If the Customer finds that the packaging of his parcel to be delivered to the letterbox is damaged, he may, provided that the parcel has not been opened, refuse the parcel by returning it to the Post Office, at the latest on the working day following its delivery.
The Customer can consult the terms and conditions for returning damaged packages directly on the La Poste website by clicking here.
Returns under the reason “NPAI »
Returns under the reason “NPAI » correspond to the packages returned by the service provider responsible for delivery under the heading: “Does Not Live at the Address Indicated ". After receipt and acceptance of the returned package by VEEGREEN services, the total amount of the order, shipping costs deducted, will be refunded to the customer by postal check, which will be posted within forty-eight (48) hours following receipt of the VEEGREEN package. The Customer may then place their order again, ensuring the accuracy of the delivery address provided.
Returns under the reason " unclaimed »
Returns under the reason " "unclaimed" correspond to packages that have not been claimed by Customers at the Post Office within fifteen (15) days from the notice of passage. After receipt and acceptance of the returned package by VEEGREEN services, the total amount of the order, postage deducted, will be refunded to the customer by postal check, which will be posted within forty-eight (48) hours following receipt of the package by VEEGREEN. The Customer may then place their order again, ensuring the accuracy of the delivery address provided.
4-5. Orders delivered to the French overseas departments and territories and Switzerland
Orders shipped to the French Overseas Territories and Switzerland are subject to additional local taxes. Taxes are payable by the Customer upon receipt of the package, in accordance with the laws in force in the department or territory of destination. It is the Customer's responsibility to inquire with the local authorities about customs duties, local taxes and other import duties that may be claimed from them, as these duties are not the responsibility of VEEGREEN.
The Products marketed by VEEGREEN comply with French regulations. It is therefore the Customer's responsibility to inquire with the local authority in their country about any possible restrictions on the import and use of the Products ordered.
VEEGREEN cannot be held responsible for the purchase of a Product considered non-compliant in a given country, while this Product complies with French regulations.
5. RIGHT OF WITHDRAWAL
In application of the provisions of Article L. 221-18 of the Consumer Code, the Customer has a period of fourteen (14) days from receipt of the order to exercise his right of withdrawal from VEEGREEN, without having to justify reasons or pay a penalty, for the purpose of reimbursement, provided that the Products are returned in their original packaging, complete (i.e. accessories, instructions) and in perfect condition, allowing for remarketing. Damaged, soiled or incomplete Products will not be taken back. The Products must be returned within fourteen (14) days of notification to VEEGREEN of the Customer's decision to withdraw. This period begins to run at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period. If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
The Product in its original packaging must be sent to the following address:
COPE INTERNATIONAL SAS (VEEGREEN)
3 DEAD END JULES ROMAINS
43200 YSSINGEAUX
The Customer must imperatively accompany their package with the withdrawal form below:
I (first name and surname): ______________________________ hereby notify you of the withdrawal from the contract relating to order number : ____________________________
Ordered on (dd/mm/yy): _____________ received on (dd/mm/yy): _________________
Customer Name: ____________________
Customer address: ___________________
Signature of the customer (only if this form is notified on paper): ______________________
Date : ____________________
It is advisable to return the package by tracked mail, in the event that this would be lost during postal delivery, VEEGREEN cannot be held responsible for this.
6. REIMBURSEMENT
In the event of non-receipt of the order within the aforementioned delivery times, for any reason other than force majeure or the actions of the Customer, the sale may be terminated at the written request of the Customer, under the conditions set out in Articles L. 216-2 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen (14) days following the date of termination of the contract by the Customer, excluding any compensation or deduction.
In the event of unavailability of the Product ordered, the Customer having opted for reimbursement will be reimbursed for the sums paid at the latest within thirty (30) days of their payment.
In the event of exercising the right of withdrawal within the period referred to in Article 5, only the price of the Product(s) purchased and the delivery costs are reimbursed, the return costs remain the responsibility of the Customer. The Customer will be reimbursed within fourteen (14) days following receipt of the Products by VEEGREEN.
The refund will be made accordingly by bank check, sent by post.
VEEGREEN reserves the right to cancel and refund all orders placed by a professional.
7.MODALITY PAYMENT TERMS
This is an order with payment obligation, which means that placing the order implies payment by the Customer.
To pay for his order, the Customer has the choice of all the payment methods made available to him by VEEGREEN and listed on the Website, namely: :
• by credit card ;
The Customer guarantees to VEEGREEN that it has the authorizations that may be necessary to use the payment method chosen by it, when validating the order form. VEEGREEN reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card from officially accredited organizations or in the event of non-payment. VEEGREEN reserves in particular the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is currently being administered.
VEEGREEN does not keep in its base of data information personal or financial e res when processing the Customer’s payment.
Payment by credit card
Payment by credit card is made directly online via a secure transaction.
The Customer indicates in the area provided, the number of his bank card, without spaces between the numbers, its expiry date, as well as the last three numbers of the pictogram on the back of the card.
The bank card debit is generally made at the time the order is shipped.
8. TRANSFER OF OWNERSHIP – TRANSFER OF RISKS
The transfer of ownership of VEEGREEN products to the customer only takes effect after full payment of the price by the Customer, regardless of the date of delivery of said Products.
Regardless of the date of transfer of ownership of the Products, the transfer of risks of loss and deterioration relating thereto will only be carried out that at the time when the Customer takes physical possession of the Products. The Products therefore travel at VEEGREEN’s risk.
9. RESPONSIBILITY E
The Products sold on the Website comply with the regulations in force in France.
The Products supplied by VEEGREEN benefit automatically and without additional payment, regardless of the right of withdrawal:
• of the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code, for Products which are apparently defective, damaged or damaged or do not correspond to the order ;
• of the legal guarantee against hidden defects provided for in articles 1641 et seq. of the Civil Code, arising from a material, design or manufacturing defect affecting the Products delivered and making them unfit for use.
Article L. 217-4 of the Consumer Code :
" The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
He answers also defects of conformity resulting from the packaging, assembly instructions or installation when this was placed in its charge by the contract or was carried out under its responsibility.
Article L. 217-5 of the Consumer Code :
" The property complies with the contract :
1° Whether it is suitable for the use usually expected of a similar good and, where applicable :
• if it matches to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model ;
• if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling ;
2° or if it has the characteristics mutually agreed upon by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »
Article L. 217-12 of the Consumer Code :
" The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »
Article 1641 of the Civil Code :
" The seller is liable for the guarantee against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would not have given it than a lower price, if he had known them. »
Article 1648 of the Civil Code :
" The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. »
In order to assert its rights, the Customer must inform VEEGREEN, in writing, of the non-conformity of the Products within a maximum period of two (2) years from the delivery of the Products or the existence of hidden defects within a maximum period of two (2) years from their discovery.
The Customer may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code.
Shipping costs will be refunded based on the rate charged and return costs will be refunded upon presentation of supporting documents.
Reimbursements for Products deemed non-compliant or defective will be made as soon as possible and at the latest within thirty (30) days following VEEGREEN's finding of the lack of conformity or hidden defect. Reimbursement will be made by credit to the Customer's bank account or by bank check addressed to the Customer.
VEEGREEN cannot be held liable in the following cases: :
• non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer's responsibility to check ;
• in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
VEEGREEN's warranty is, in any event, limited to the replacement or reimbursement of Products that are non-compliant or affected by a defect.
10. OWNER INTELLECTUAL SUMMER
All brands, photographs, texts, comments, illustrations, images, whether animated or not, video sequences, sounds, as well as all computer applications that could be used on the website and more generally all elements reproduced or used on the site are protected by the laws in force under intellectual property law.
They are the full and entire property of VEEGREEN or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of VEEGREEN, is strictly prohibited. The fact that VEEGREEN does not initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution. Any simple or hypertext link is strictly prohibited without the express written consent of VEEGREEN.
11. DON CHARACTERISTIC ED E RE PERSONAL
In accordance with Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, it is recalled that the personal data requested from the Customer are necessary for processing his order and for establishing invoices, in particular. This data may be communicated to any partners of VEEGREEN responsible for the execution, processing, management and payment of orders.
VEEGREEN is committed to do not disclose to third parties the information communicated by Customers and visitors on the Website. This information is confidential. It will only be used by VEEGREEN's internal services for processing the order and to strengthen and personalize communication, in particular through information letters and emails, as well as in the context of customizing the Website based on users' observed preferences.
The Customer has a permanent right of access, modification, rectification and opposition with regard to information concerning him. This right may be exercised under the conditions and according to the methods defined on the Website.
The Customer is informed that during his visits to the Website, a cookie may be automatically installed on his browser software. The cookie is a block of data that does not identify the Customer as a user but allows information relating to his browsing on the Website to be recorded. To place an order on the Website, the Customer must accept cookies. The Customer can deactivate cookies, in which case he will be able to access the Website but will not be able to place an order on the Website. The procedures for deactivating cookies, depending on the browser software used by the Customer, are available on the CNIL website http://www.cnil.fr .
12. APPLICABLE LAW – R E SETTLEMENT OF DISPUTES
These general terms and conditions of sale and the transactions resulting from them are governed by and subject to French law, to the exclusion of the Vienna Convention. In the event of a dispute or complaint, the buyer will contact VEEGREEN as a priority to obtain an amicable solution.
ALL DISPUTES TO WHICH THE PURCHASE AND SALE TRANSACTIONS CONCLUDED IN APPLICATION OF THESE GENERAL TERMS AND CONDITIONS OF SALE MAY GIVE RISE, CONCERNING THEIR VALIDITY, THEIR INTERPRETATION, THEIR EXECUTION, THEIR TERMINATION, THEIR CONSEQUENCES AND THEIR FOLLOW-UP AND WHICH COULD NOT HAVE BEEN RESOLVED BETWEEN THE SELLER AND THE CUSTOMER WILL BE SUBMITTED TO THE COMPETENT COURTS UNDER THE CONDITIONS OF COMMON LAW.
In accordance with Article L. 612-1 of the Consumer Code, in the event of a dispute, you have the possibility of using the mediation service of:
CM2C - Consumer Mediation Center of Justice Conciliators
49 Ponthieu Street
75008 Paris
Email:cm2c@cm2c.net
Phone: 01 89 47 00 14
Website:https://www.cm2c.net
13. PARTIAL NON-VALIDATION
If one or more provisions of these general conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.
14. FORCE MAJEURE
Any circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered as grounds for exemption from the parties' obligations and result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
Any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, shall be considered as cases of force majeure. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually accepted by the case law of the French courts and tribunals: : the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to Customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts more than three (3) months, these general conditions may be terminated by the injured party.
15. PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges having received, prior to placing his order, in a legible and comprehensible manner, these General Conditions and all the information and details referred to in Articles L. 111-1 to L.111-8 of the Consumer Code, and in particular :
• the essential characteristics of the Product, taking into account the communication medium used and the Product concerned;
• the price of the Product and its additional costs ;
• in the absence of immediate execution of the contract, the date or period by which VEEGREEN undertakes to deliver the Product;
• identity information VEEGREEN, to his postal, telephone and electronic contact details and to his activities, insofar as they do not emerge from the context;
• information relating to legal guarantees and their methods of implementation;
• the functionalities of the digital content and, where applicable, its interoperability;
• the possibility of resorting to conventional mediation in the event of a dispute;
• information relating to the right of withdrawal.
The fact, for a natural or legal person, of ordering on the Website implies full and complete adherence to and acceptance of these general conditions of sale and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, rely on any contradictory document, which would be unenforceable against VEEGREEN.