Privacy Policy

Who are we  ?

Our website address is  : https://veegreen.fr .

Comments

When you leave a comment on our site we collect the data shown in the comments form, as well as your IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here  : https://automattic.com/privacy/ . After validation of your comment, your profile photo will be publicly visible next to your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "  Remember me  ", your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.

By editing or publishing a post, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the post you just edited. It expires after 1 day.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Statistics and audience measurement

"This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf, including the publisher of this website. Google will not associate your IP address with any other data held by Google. You may disable the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Veeegreen uses  the Facebook pixel . This technology allows Facebook to identify, among Veegreen visitors, those who have a Facebook account. This strategy is used for marketing purposes, in order to possibly offer,  targeted advertising on users' Facebook pages.

SMS marketing campaign

We value your privacy and the information you agree to share as part of our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned payment reminders), SMS marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of the items you have put in your shopping cart, including when you have abandoned your order. This information is used to determine when to send shopping cart reminder messages via SMS.

By opting in to Veegreen SMS marketing at checkout and initiating a purchase or subscribing through our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned order reminders), text marketing offers, and transactional texts, including review requests from us, even if your mobile number is registered on a state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to stop receiving text marketing messages and notifications, please reply STOP to any mobile message sent by us or use the unsubscribe link we have provided to you in one of our messages. You understand and agree that alternative methods of opting out, such as using other words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all fees and charges associated with text messaging imposed by your wireless service provider. Message and data rates may apply.

For any questions, text HELP to the number that sent you the messages. You can also contact us athttps://veegreen.fr/pages/contact for further information.

We have the right to change any telephone number or short code that we use to operate the Service at any time. You will be notified of such change. You agree that any messages you send to a telephone number or short code that we have changed, including requests to STOP or HELP, may not be received and that we are not obligated to honor any requests made in such messages.

To the extent permitted by applicable law, you agree that we are not responsible for the failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any actions you may or may not take in reliance on the information or the Service.

Your right to privacy is important to us. You can consult our privacy policy https://veegreen.fr/pages/politique-de-confidentialite to learn how we collect and use your personal information.

Storage durations of your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For accounts that register on our website (if any), we also store the personal information they provide in their user profile. All accounts can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

The rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

TRANSMISSION OF YOUR PERSONAL DATA

Visitor comments may be checked through an automated spam detection service.

CONTACT INFORMATION

You can make your request by sending a message in the contact tab

ADDITIONAL INFORMATION

How we protect your data

Secure payment: Veegreen uses the services of Visa, Mastercard  Paypal  to secure payments. These two companies are among the world leaders in this field, and offer all the guarantees of consumer protection.

Your personal data is kept confidential and is neither transferred nor sold to third parties.

Automated marketing and/or profiling operations carried out using personal data

Your email is collected to send you our new articles, new videos and our commercial offers, in strict compliance with European regulations on data collection. Your data will never be resold to third parties. Your data may be classified according to your clicks made in the emails in order to provide suitable content in the following emails. In all emails you will find an unsubscribe link, your data will then be deleted. This does not take into account data stored for administrative, legal or security reasons.

1. Who is responsible for processing personal data?

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing.

The person responsible for processing personal data transmitted in the context of browsing the site, creating a customer account or placing an order is:

Mr. Benoît PETIT
COPE INTERNATIONAL Company
3 impasse Jules Romains

43200

Yssingeaux
RCS  : Le Puy B 892  126  905

2. What personal data is collected and by what means?

Cope International, as data controller, may process all or part of the following data:

• Name (and birth name)
• First name
• Date of birth
• Phone number
• E-mail address
• Mailing address
• Username and password
• Information relating to purchases, orders and warranty implementation
• Electronic identification and geolocation data available on or from your computer (such as “cookies” or “IP addresses”)
• Activity data on the Veegreen.fr site (types of pages visited, dates of visits, or actions carried out on the site such as placing an item in the basket)

We collect and use your personal information in order to process your requests for information, your orders, and to offer you a quality service, to simplify your access to our products and services. We strictly never trade in the personal data collected on our Site.

Cope International may collect data when:

• you are browsing our website
• you register on our website
• you subscribe to our newsletter and our commercial communications
• you place an order on our website
• you participate in one of our competitions, whether on our site or on a partner site
• you post content on one of our social media or you agree that we reuse the content you have posted online

3. Why is this data collected?

The collection of your personal data is necessary for Cope International in order to:

• Allow you to create and access a personal space on the veegreen website.fr
• Answer your questions regarding the processing of your orders, or the actions you have taken on our Site
• Taking into account and carrying out the commercial relationship: processing and monitoring your order, your delivery, your invoicing, after-sales service and carrying out satisfaction surveys
• Manage unpaid debts and disputes
• Fight against fraud
• Adapt the presentation of our site to your terminal (mobile, computer or tablet)

Subject to your consent, this data also allows us to:

• Send you targeted or non-targeted commercial communications
• Be able to personalize offers/products that might interest you based on your purchase history
• Be able to produce commercial statistics or performance measurements of the communications deployed
• Be able to carry out marketing analyses and tools
• Manage the competitions, surveys, etc. in which you participate
• Upload comments and content posted on social networks

4. Will you receive commercial solicitations?

VEEGREEN will systematically ask you for your explicit consent before sending you commercial communications.

VEEGREEN may nevertheless send you information messages if you have created a customer account on the online store without giving explicit consent to receive commercial communications. These information messages are of a non-commercial nature only, and are intended to provide you with practical and useful information concerning an order validated or in the process of being validated (validated order, parcel tracking link, failed payment, receipt of a returned parcel, refund, etc.).

Without your consent, no commercial communication or solicitation will be sent to you by VEEGREEN. You can terminate your consent at any time, from your personal account on veegreen.fr or from the commercial communications that we send you by email or SMS.

5. Is your data shared with other companies?

VEEGREEN considers the protection of the personal data of its customers and prospects as an absolute priority, and is committed to  never sell your personal data  for commercial purposes. Your personal data therefore remains the exclusive use of VEEGREEN, for the sole purpose of offering you a service that is always better adapted to your expectations.

It should be noted, however, that your personal data may be shared with VEEGREEN subcontractors in order to:

• Carry out advertising campaigns
• Improve our knowledge of our customers from a statistical and marketing point of view
• Conduct satisfaction surveys
• Improve navigation on our Site (if you accept the use of cookies)
• Invite you to events and competitions that VEEGREEN organizes in partnership with other brands.

6. How long will your personal data be kept?

VEEGREEN ensures that it retains the personal data of its prospects and customers for a period necessary for the purposes of the processing carried out or for a period set by law.

Cookies are stored for a maximum period of thirteen (13) months.

In order to determine appropriate retention periods, VEEGREEN distinguishes between prospects and customers.

The personal data of prospects is kept for a period of three (3) years from the last positive and explicit contact from the prospect.

Customers' personal data is retained as long as it is necessary for the intended purpose. It is deleted when the customer exercises his right to deletion and oblivion.

Contractual data is kept and archived for the duration necessary for contractual obligations (warranty, compliance, etc.) as well as legal, accounting and tax obligations and/or during applicable limitation periods.

If you have consented to receive commercial prospecting, we retain your personal data until you unsubscribe or until you ask us to delete it.

Any person may also define guidelines relating to the management of their personal data and their retention, deletion and communication after their death. In the absence of specific guidelines transmitted during their lifetime by the deceased person, the heirs may only exercise the rights of deletion and oblivion.

7. How can you exercise your rights?

What are your rights?

In accordance with the Regulations in force regarding the protection of Personal data, you can:

• Access all personal data concerning you collected by VEEGREEN,
• Rectify, update your personal data, if they are inaccurate, incomplete or outdated
• Request the portability of your personal data,
• Object to the processing of your personal data,
• Request the deletion of your personal data. This is not an absolute right, as we may be required to retain some of your personal data for legal, legitimate or contractual reasons (including guarantees),
• Request a limitation of the processing that we carry out with your personal data.

How to exercise your rights?

You may at any time exercise your rights as described above by sending your request to our customer service by email atcontact@veegreen.fr ou by mail to:

COPE INTERNATIONAL – Customer service

3 impasse Jules Romains

43200 Yssingeaux (France)

We may need to verify your identity before processing your request.
Confirmation will be sent to you within a maximum of two months from the date of receipt of your request.

An unsubscribe link also appears in each email or text message sent by VEEGREEN.

8. How do we secure your personal data?

VEEGREEN undertakes, by taking all precautions within its reach, to protect the security of your personal information.

Security of your navigation on our website

VEEGREEN implements the necessary means to ensure the security of the data collected on the veegreen.fr site.

We ensure the security of the data transmitted by you using the latest generation of physical, electronic and administrative procedures, which are regularly updated.On all web pages on our Site that require you to enter personal information, we use industry-standard Secure Sockets Layer (SSL) encryption, which is the most advanced technology available today.

The creation of a customer account can only be done by entering a username and password that are personal to you. VEEGREEN reminds you that it is your responsibility to protect your account password and not to communicate it to anyone. VEEGREEN will never ask you  your username, password or bank details, whether by sending an email or by phone call.

Security of online payments on the veegreen.fr website

VEEGREEN attaches the utmost importance to the security of payments on its Site and uses the most advanced computer protection technologies. For more details, see the page relating to  "Secure payments" .

9. Special provisions relating to online consumer reviews.

All consumer reviews published on the veegreen.fr website are  real, verified and compliant with the directives of decree 2017-1436  from September 29, 2017:

Procedure for monitoring and moderating consumer reviews:

• Each review written by a consumer of the veegreen.fr store is submitted to our moderation team before being published.
• To be published, a review must imperatively concern the characteristics of the product with which it is associated, and possibly an assessment of the different stages of processing the order (quality of the website, delivery, after-sales service, etc.). Each review must include a rating between 1 and 5, symbolized by stars (1 = bad; 2 = disappointing; 3 = average; 4 = good; 5 = excellent), and possibly a comment written by the consumer in order to support the rating they gave the product.
• Only consumers who have purchased at least 1 item from the coeegreen.fr store can write a review and give a rating, for items ordered and delivered only.
• Reviews written by consumers must not, under any circumstances, contain insulting or outrageous remarks against veegreen.fr or the products or brands on sale in the online store, or any legal or natural person.
• Reviews written by consumers must not, under any circumstances, mention products or brands other than those offered on the veegreen.fr online store, nor any family names whatsoever.
• All consumer reviews that comply with these rules will be published without modification.  other than possible spelling or grammatical corrections,  even if the consumer expresses a disappointing shopping experience .
• In accordance with the guidelines of decree 2017-1436 on  online consumer reviews,  VEEGREEN cannot modify or delete the rating  (symbolized by stars) given by a consumer to a product. Only the review comment can be moderated and/or modified.
• In the event that a review written by a consumer cannot be published as is for one of the reasons mentioned above, the veegreen.fr team will send an e-mail to the consumer, to the e-mail address provided when purchasing on the online store, in order to explain to them why their review cannot be published.The consumer will then have the opportunity to modify their review, which will then be published if it becomes compliant with the rules explained above.

Each review written by a consumer and then published by the veegreen.fr team will be available on the online store with information on the buyer's first name and city, the date on which the review was published, and the product or consumer experience concerned.

Any consumer who has posted a review that has been published on the veegreen.fr online store may at any time request to modify or delete it. To do this, simply send us a request by mail or by sending us an e-mail tocontact@veegreen.fr ment ioning the date of publication of the notice as well as the references of the product and order concerned. In the event of a request to modify the content of the notice, the moderation rules set out above will apply again. In the event of a request to delete the notice, this will be accepted unconditionally and implemented within a maximum of 30 working days.

The maximum period for publication and retention of a notice is 10 years.

10. Opposition list   to the telephone canvassing “Bloctel”

Please feel free to contact us with any questions regarding consumer reviews on the veegreen.fr online store.